Pub group operations software: run every site's rotas and checks from one dashboard
Pub group operations software should show you, from one screen, whether every site opened properly, logged its temperatures, rota'd sensibly and dealt with its incidents. ShiftComplete gives multi-site pub and restaurant groups a group dashboard, area-manager roles, the same checks at every site and a weekly rollup per venue, for £1.49 per staff member a month with no per-site fee. Try it free for 60 days, no card.
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When you run one pub, you know what's going on because you're standing in it. At three, five or twelve sites, you find out on a delay. The temperature sheet at site four was filled in at 10pm for the whole day. The closing check at site two hasn't been done since the GM left. Labour at site one ran hot for six weeks before anyone noticed. And the EHO turned up at the site you haven't visited this month.
Multi-site operations software exists to close that gap: to show you, from one screen, what each site actually did today.
What goes wrong in a growing pub group
- Every site does it differently. One GM uses a spreadsheet rota, another uses a whiteboard, a third uses an app they found. Paper checklists drift from the version you wrote.
- Area managers spend visits chasing paperwork. Half the visit is flicking through folders instead of coaching the team or looking at the trade.
- Problems surface late. A freezer running warm, an open incident, a maintenance job ignored for a month. You find out when it's expensive.
- Labour is invisible until payroll. Each site builds its rota in isolation, and head office sees the total after it's spent.
- Knowledge leaves with people. When a GM or head chef moves on, their systems go with them.
- Software priced per site. If your systems charge a fee per venue, every new opening makes them more expensive.
What good multi-site restaurant and pub management looks like
- One system at every site, so a manager moving from one pub to another already knows how it works.
- The same standards everywhere: the same opening, closing and due-diligence checks, with local variations where they make sense.
- Exceptions, not data dumps: a group view that flags what's missing or wrong today.
- Roles that match your structure: owners, area managers, site GMs, supervisors and staff, each seeing what they need.
- Records you can hand over: named, timestamped and exportable, for an EHO, an insurer or your own audit.
How ShiftComplete runs a multi-site group
Group dashboard and venue switching
See every site on one group dashboard, then switch into any venue in a tap. Temperature breaches, open incidents and maintenance are visible without ringing round.
Area-manager roles and unlimited managers
Give area managers their own role, so they can oversee their sites without being the GM of each one. Add as many managers as you need: GMs, assistants, head chefs, supervisors. There's no charge per manager seat beyond the per-staff price.
The same checks at every site
Set up opening, closing, cleaning and due-diligence checklists at each site, varied by weekday where the trade demands it (Sunday carvery checks, Monday deep clean). Every tick is named and timestamped, and you can make photos required for the jobs you care most about: cellar lines cleaned, fire exits clear, fryer oil changed. A 2am close still counts as "today". If you need a starting point, our pub opening and closing checklist is a good base.
Temperature logs that flag themselves
Every fridge, freezer, hot-hold and ambient point at every site has its own range. Staff log readings on a phone or tablet in seconds, and out-of-range readings are flagged on the dashboard, so a warm walk-in at site three is visible from head office the same day. Each site has a 7-day rolling view for an EHO visit.
Weekly rollup per site
Each week, see task completion %, temperature breaches, incidents and maintenance backlog for each venue. That's the conversation for your Monday ops call, and it shows you where to spend your area manager's time.
Rotas and labour cost, site by site
Each site's GM builds their own rota from staff availability, with events for busy days and labour cost shown as they build. ShiftComplete builds a fair draft rota in seconds, and published rotas appear on every staff member's phone. Your managers keep control of their teams; you get consistency in how it's done. Staff can work across more than one venue in the group, so a supervisor who covers two pubs sits on both rotas rather than being set up twice. Regulars on the same pattern every week can have a fixed weekly schedule.
Clocking in and out at every site
Switch on time tracking and staff clock in and out on their phone or each site's shared tablet. Managers see hours worked against the rota, site by site, and can download hours as a spreadsheet with a total per person to hand to payroll. ShiftComplete isn't a payroll system and doesn't integrate with one; it gives your payroll team one consistent set of hours from every pub. Our guide to labour cost percentage helps you set targets per site.
Incidents, maintenance and risk assessments
Incidents and maintenance are logged with a photo, severity, status and resolution notes, visible on the dashboard until they're closed. Risk assessments are created, kept and printed in the app, so each site has its own on file.
Allergens and announcements
Map each site's menu to the 14 UK allergens, searchable by front-of-house and editable only by managers. Send team announcements so a menu change or a new procedure reaches every site at once.
Audit log with CSV export
Every action has a name and a timestamp, and the full audit log exports to CSV. When an EHO, an insurer or your own operations team asks "what happened at site two on the 14th?", you can answer. ShiftComplete helps you keep the records an EHO asks to see; the responsibility for food safety stays with each site.
Pricing without a per-site fee
ShiftComplete is £1.49 per staff member per month, every feature included, with no per-site fee, unlimited managers and no contract. Remove staff any time.
| Group | Sites | Staff | Monthly cost |
|---|---|---|---|
| Small group | 2 | 35 | £52.15 |
| Growing group | 4 | 88 | £131.12 |
| 100+ staff | Any | 100+ | Talk to us |
Opening a new site doesn't add a fee; you just add its team. Every group gets 60 days free with no card needed. Set-up takes about five minutes, and you can book a free 15-minute set-up call to plan a group rollout.
A multi-site operator's view
Kirkham Hospitality runs two venues, The Lounge in Oswestry and Knock & Snitch, on ShiftComplete:
"The rota stopped being a Sunday-night argument the week we switched over. The chef stopped being the only person who knows what's in the kitchen. And the EHO turn up to a screen, not a box file."
Graeme Kirkham, Owner, The Lounge Oswestry & Knock & Snitch
Read how Kirkham Hospitality runs both sites.
Who it's for
- Independent pub groups of two to twenty sites that have outgrown paper and group chats.
- Multi-site restaurant groups that need consistent food-safety records across kitchens.
- Hotel and inn groups with bars, kitchens and rooms across several sites.
- Area managers who'd rather coach on a visit than audit folders.
Comparing systems? Our guide to restaurant management software in the UK sets out what to look for. Or start your free trial with one site and add the rest when you're happy.
Frequently asked questions
What is the best software for managing multiple pubs or restaurants?
Look for one system that covers rotas and the daily operational records at every site, a group view that shows exceptions (missed checks, temperature breaches, open incidents) without opening each venue, role-based access for area managers, and pricing that doesn't charge per site. ShiftComplete does this for £1.49 per staff member a month.
How do area managers keep standards consistent across sites?
Set up the same opening, closing, cleaning and due-diligence checks at every site, require photos on the jobs that matter, then review completion from the group dashboard and the weekly rollup instead of driving round with a clipboard. Visits become about coaching, not chasing paperwork.
Is there a per-site fee for multi-site pub groups?
No. ShiftComplete charges £1.49 per staff member per month with every feature included, no per-site fee and unlimited managers. A group of four pubs with 22 staff each (88 staff) would pay £131.12 a month. Groups with 100 or more staff can talk to us.
Can head office see audit records from every pub?
Yes. Every tick, temperature reading and incident is named and timestamped, the full audit log can be exported to CSV, and the weekly rollup shows each site's task completion, temperature breaches, incidents and maintenance backlog. That gives head office one consistent record across the group.
Sources
Checked 24 October 2026. This guide is general information, not legal advice.